Refund policy

Returns and Refunds Policy

Thank you for shopping with us. We strive to ensure that our customers are completely satisfied with their purchases. However, due to the nature of our products, we have implemented a strict returns and refunds policy to ensure the highest standards of quality and safety for all our customers.

Returns

  1. Eligibility for Returns:

    • All return requests must be made within 5 days of receiving the product.
    • Only products that are unopened, unused, and in their original packaging are eligible for return.
    • Due to health and safety regulations, opened or used products cannot be returned under any circumstances.

  2. Return Process:

    • To initiate a return, you must contact our customer service team at info@fliegenpilz-shop.de within the 5-day window.
    • Provide your order number, a detailed explanation of why you wish to return the product, and photos of the product in its original packaging.
    • Upon approval of your return request, we will provide you with a return authorization and instructions on how to ship the product back to us.

  3. Return Shipping:

    • Customers are responsible for all return shipping costs. We recommend using a trackable shipping service to ensure your return is received by us.
    • The product must be securely packaged to prevent damage during transit. We are not responsible for returns that are lost or damaged during shipping.

Refunds

  1. Eligibility for Refunds:

    • Refunds are only issued for products that are returned in accordance with our return policy and are received in their original, unopened, and unused condition.

  2. Refund Process:

    • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and payment will be returned by bank transfer within 10 business days.

  3. Non-Refundable Items:

    • Any products that have been opened or used.
    • Products returned without prior authorization.
    • Shipping costs, except in cases where the return is due to our error (e.g., you received the wrong product).

Exchanges

  • We do not offer exchanges.

Damaged or Defective Items

  1. Reporting Damaged or Defective Items:

    • If you receive a product that is damaged or defective, you must contact our customer service team within 48 hours of receiving the product.
    • Provide your order number, a detailed description of the issue, and photos of the damaged or defective product.

  2. Resolution Process:

    • Upon verification of the damage or defect, we will provide instructions on how to return the product at our expense.
    • We will offer a replacement product or a full refund, including original shipping costs, once we receive and inspect the damaged or defective product.

Final Sale Items

  • All items marked as "No Returns Accepted" are not eligible for return, refund, or exchange.

Contact Us

If you have any questions about our returns and refunds policy, please contact us at:

  • Email: info@fliegenpilz-shop.de

By placing an order with us, you agree to the terms of this returns and refunds policy.